Who is HappinessFirst?
About us
HappinessFirst combines NDIS supports, day programs, workplace pathways and a welcoming mainstream café — all built on connection, kindness and real opportunity.
Our Story
HappinessFirst began in 2008 when Rosamaria Farfalla set out with a clear belief: inclusion should be something you see and feel in everyday life — in workplaces, in community spaces and in the moments that help people feel valued and connected.
What started as an idea has grown into a warm and practical model built around three key parts:
✨ A mainstream café and catering team
where supported employees gain real employment, skills, confidence and belonging.
✨ Personalised disability support programs focusing on daily living, community access, social connection and independence.
✨ The HappinessFirst Biscuit
helping organisations and retailers show they value inclusion in a visible, meaningful and shared way.
At HappinessFirst, inclusion isn’t an initiative — it’s the foundation.
People flourish when they feel seen, supported and part of something real.
Today, our team continues that mission with heart, honesty and purpose.
We create workplaces where contribution matters, support pathways that honour individuality and community spaces where belonging feels natural.
Our Vision
A world where inclusion isn’t an initiative — it’s just how things are done.
Where people living with disability are seen, valued, employed and welcomed in workplaces, communities and everyday life.
Our Mission
To bring inclusion into action: providing tailored supports, real-world employment opportunities, purposeful programs and products that make inclusion visible and meaningful.
Our Values
People First Always — We lead with respect, encouragement and belief in every individual’s potential.
Belonging by Design — Real environments, real expectations, no limits, no separation.
Integrity in Action — We embed our values in how we work, not just how we talk.
Connection & Community — Our café, supports and programs are built around relationships, belonging and growth.
Independent Progress — Support that helps build confidence, skill and choice for everyday life.
Promoting Wellbeing and Growth
Empathy and Understanding
We take the time to listen.
Every person who walks through our doors. Whether for supports, a coffee or a chat, all deserves to feel welcomed, respected and understood.
Empowerment and Independence
We support people to build confidence, routine and everyday skills in real environments.
Small steps or big leaps, we celebrate every bit of progress.
Integrity and Transparency
We keep things open, honest and simple.
Families and participants always know what’s happening, how we work and what they can expect from us.
Support, Empower, Thrive Together
Discover tailored programs and support for individuals living with disabilities. Join a community where everyone flourishes through support, empowerment and inclusion.