zzz OLD – Privacy Policy

HappinessFirst is committed to protecting the privacy and security of personal information collected from our clients and stakeholders in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the National Disability Insurance Scheme Act 2013 (Cth).

This Privacy Policy outlines the types of personal information we collect, how we collect, use, disclose and store such information, and your rights in relation to your personal information.

Types of personal information we collect: We may collect and hold the following personal information:

  • Personal details (name, date of birth, address, contact details)
  • NDIS participant information
  • Health information
  • Financial information
  • Sensitive information

How we collect personal information:

We may collect personal information in various ways, including:

  • Directly from you or your representative, when you interact with us in person, by phone, email, or through our website.
  • From third parties, such as NDIS, healthcare providers, and government agencies.

Use of personal information:

We may use your personal information for the following purposes:

  • To provide NDIS services and supports.
  • To communicate with you about your services and supports.
  • To comply with our legal obligations.
  • To manage our business operations.
  • To improve our services and better understand the needs of our clients and stakeholders.

Disclosure of personal information:

We may disclose your personal information to third parties in the following circumstances:

  • To NDIS or other government agencies as required by law.
  • To healthcare providers for the purpose of providing services and supports.
  • To our contractors and service providers who assist us in providing services and supports.
  • To other parties with your consent or as authorized by law.

Storage and security of personal information:

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorized access, modification or disclosure. We store personal information in secure electronic and physical storage facilities.

Access and correction of personal information:

You have the right to access the personal information we hold about you, subject to some exceptions allowed by law. You may also request that we correct or update any personal information that is inaccurate, incomplete or out-of-date.


If you have any concerns about how we have handled your personal information, please contact us using the contact details provided below. We will respond to your complaint within a reasonable time.

Changes to our Privacy Policy:

We may update our Privacy Policy from time to time. The updated version will be published on our website. We encourage you to review our Privacy Policy periodically to stay informed about how we are protecting your personal information.

Contact us:

If you have any questions about our Privacy Policy, please contact us:

  • Email: support@happinessfirst.com.au
  • Phone: 1300 885 493
  • Address: 516/17 Pattie Street. Cannington. WA. 6107